Frequently Asked Questions
We have a minimum of 50 orders per week, per product. If you do not have the daily volume yet, but are confident about your product we can also work with you if you initially commit financially to 500 worth of orders to get started.
The time it takes to prepare a quote depends highly on the product itself. We typically respond in 3 to7 business days, but sometimes it may take longer, and we may reach out for additional questions. The reason we take longer than other suppliers is that for every product we call the factory (rather than just source on Alibaba) to ensure we start with a good relationship and ensure best quality of products sourced.
We accept bank transfers directly to our China account. We suggest that you use www.transferwise.com for the easiest and cheapest way to transfer funds
We ask for you to pay for roughly ~3-5 days worth of orders upfront (or 500 orders worth if you choose that route). Once you send us the confirmation screenshot of the payment we will start ordering inventory for you. However, we cannot start fulfillment until the payment arrives at our account (usually 2-5 days, depending on the country)
This is NOT a deposit - once we start fulfilling we will continue to calculate as your balance draws down in our system FbAli. Once your balance gets too low or negative our team will let you know. As long as you make another transfer (and provide us the screenshot) within one business day we will continue to stock inventory and fulfill it for you.
Yes, once you are ready to take a generic product to the next level, we can work directly with the factory to customize every component or feature to your liking, or based on your customer feedback. We help to customize products one individual component at a time so that you get the best return from your investment. Pricing, lead time, and MOQ depends on exactly what you wish to do, but we consistently negotiate some of the best prices and production schedules for our clients.
The following are expected shipping times (Please note we are experiencing delays due to COVID):
Express Services (real days, except for Sundays)
United States Express 5 to 8
United Kingdom Express 5 to 7
Europe Union Express 8 to 10
When we have stock of your product we process all orders within 12 to 24 hours during business days (Monday to Saturday).
When we first work with a product it may take between 1 to 4 business days to stock your first batch. Once you have consistent volume we will continue to order batches of inventory ahead without you having to worry about it. However, please keep us in the loop with your marketing activities so we know when to scale up or scale down our ordering.
Yes, we will integrate with your Shopify store through our app FbAli so we can automatically see your orders coming in and update tracking numbers for you without you having to do anything.
We will upload the tracking num every 24 hours by FbAli automatically, so that it can lessen the refund issues from customers of your store.
Yes. In fact that is how we achieve faster efficiency than other agents - we purchase inventory in bulk given your current and projected daily orders so we can fulfill as fast as possible as your orders come in.